RETURN & REFUND POLICY
Please contact us in ANY CASE by sending an email to jothysboutique@gmail.com or by sending a message via Instagram so we can look into your query.
If there is any damage you should inform us within 48 hours (once received) about the damage. Failing to inform within that time frame may risk the possibility of getting the refund.
If there is any damage you should inform us within 48 hours (once received) about the damage. Failing to inform within that time frame may risk the possibility of getting the refund.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. Return should happen within 14 days once received + with TRACKING CODE. We are not responsible for any lost package if the customer failed to send it with tracking code option. The return shipping cost is bared by the customer.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Once accepted we will only refund the amount of the products. Shipping costs will not be refunded.
The refund amount will be deposited within 14 working days.
Please read below to see which items can't be returned as some restrictions apply due to hygienic reasons.
We cannot accept returns/refunds for the following products/situations:
- any earrings (hygiene)
- nose pieces (hygiene)
- tikka / headpieces (hygiene)
- pre-orders & custom made products
(those are specially made for you)
- offer products
If you require further information on a product before purchasing please mail us or contact us via Instagram.